The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Shipping & Delivery
We ship within 24-48 hours after we receive your order. Many times we ship same day if the order is received by noon.
We do ship internationally. Please email with your address, the items you would like, your phone number and we will be glad to email you a quote for shipping. We have no way of knowing if you will be charged a customs fee. The quote we give you is for shipping to your country. You will be responsible for any customs fees once your basket arrives. If you decide to make a purchase with us, we will send you an invoice via Paypal. We can only accept international payments through Paypal.
Alaska and Hawaii will ship parcel post. Priority mail is very expensive. If you prefer priority shipping, please call for rates.
We ship your basket in a 16" cube box so your basket will not be flattened. If more than one Bolga basket is ordered, we will flatten the bottoms or sides of the basket so we can fit several in one box. This keeps the cost of shipping to a minimum since the baskets are so large. Since the baskets come from Africa flattened, this will not hurt them. The baskets are very easy to reshape and instructions come with every basket. If you prefer to have your baskets shipped one to a box, please call or email. We will send you an adjusted shipping invoice.
Please note that we ship UPS ground or US Post Office Parcel Post with insurance to Alaska and Hawaii. Some of the smaller baskets can go priority mail. If you prefer parcel post, please specify that on your order form under special instructions. It usually takes about 3-5 days for ground shipping to the east coast and about 7-8 days to ship to the west coast. Parcel post is usually 7-10 days. AK and HI ship parcel post and your order can take around 3 weeks or longer for delivery. Please call for a quote if you prefer priority shipping. Its very expensive but we will be glad to figure the cost if you prefer that method of shipping. Thank you for your business.
Feel free to check shipping costs from zip code 32763. The basket weighs about 4 pounds and will be packed in a 16" cube box. If you can find it cheaper than what we charge, we will be glad to use that method and charge you that price. Email if you have any questions. Thank you.- Return Policy
Returns: We do allow returns as long as the item is shipped within 7 days after purchase arrives. The item must be in new condition. We will gladly exchange or give you a credit for your item. Purchaser is responsible for all shipping costs including shipping the item back to us and if you are exchanging it, shipping the new item back to you. Thank you.
- Store Hours
Phone: 8 am 8 pm EST Monday through Friday. Weekends: call and if we are available, we will be glad to answer any questions you may have. Email 24 hours.
- Miscellaneous
Payment Options: We take most major credit cards and Paypal. You may also call in your order and payment information if you prefer. Just click "print and call" when you have completed your order at check out. We will also take checks (7 day hold) or money orders. If you have any questions, please email or call us.
The Bolga baskets are grass baskets and were made to be carried on the head. They are strong and durable. The grass is twisted before its woven to give it more strength. They can really carry a lot of weight. However, they are not meant to carry loads of books day after day. Although one customer used her basket for over a year carrying heavy books every school day. Please call if you have any questions. Thank you.
Care of your basket: To reshape basket: wet your basket (avoid getting the handle wet as it will dry it out), let it sit for a few minutes for the grass to absorb the water, then shape. Let dry thoroughly. I always put mine in the sun for a little while to dry quicker. The leather handles: You can oil them occasionally to keep them from drying out. Be sure to remove excess oil.
